Do you offer in-store pickup for online orders?
Yes, we offer free in-store pickup at our Sham Shui Po retail store. Simply place your order online and select “In-Store Pickup” at checkout — your order will typically be ready within the same business day. Our team will notify you once your items are confirmed and ready for collection.
Can I trade in my old laptop in-store?
Yes, we provide instant trade-in valuation for pre-owned laptops at our physical store — no appointment needed. Bring your device in and our technicians will assess its condition on the spot and offer you a fair market valuation. The trade-in value can be applied directly toward your next purchase.
How can I check my order status?
Once your order has been dispatched, you will receive a shipping confirmation email containing your SF Express tracking number. You can use this number to track your parcel in real time on the SF Express website or app. If you have not received a tracking number within 2 business days of placing your order, please contact us with your order number and we will assist you promptly.
How long is the warranty coverage for online purchases?
We provide a 21-day store warranty on selected products and pre-owned hardware, effective from the date of store pickup or delivery receipt. If a non-human defect occurs within this period, bring the product along with your invoice to our Sham Shui Po store for inspection, repair, or replacement. Products with official manufacturer warranties are covered under the respective agent’s terms.
What are the shipping fees and delivery options?
We ship to Hong Kong and Taiwan via SF Express. Orders are processed within 0–1 business day (HKT); orders placed before 6:00 PM are typically dispatched the same day. No orders are processed on Sundays or public holidays.
| Destination |
Free Shipping Threshold |
Standard Shipping Fee |
Estimated Delivery |
| Hong Kong |
HKD 400 or above |
HKD 35 |
1–3 business days |
| Taiwan |
TWD 3,300 or above |
TWD 220 |
3–5 business days |
For Taiwan orders, certain items (e.g. batteries or specific electronic components) may be subject to air freight restrictions. If affected, we will contact you to arrange an alternative shipping method or a full refund. Taiwan customers are responsible for any applicable import duties or customs fees.
Is cash on delivery (COD) available?
We do not currently offer cash on delivery. All orders will be processed and dispatched only after full payment has been received.
How are CCTV surveillance quotes calculated? Is there a fee for on-site inspection?
We provide both online preliminary estimates and professional on-site inspection services with fully transparent pricing.
Free Online Estimate: Send photos, short videos, or a basic floor plan of your site along with the required number of cameras via WhatsApp to 6467 8958. Our technical specialist will provide an initial equipment and installation quote online.
On-Site Inspection Fees:
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Kowloon (Commercial / Schools / Organisations): FREE on-site inspection and quotation.
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Kowloon (Private Residential): Inspection fee is HK$400 (paid in cash to the technician upon inspection). The full HK$400 fee will be waived or credited toward your final invoice if you confirm the installation order.
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Outside Kowloon (Private Residential / Commercial): Inspection fee to be confirmed individually with the technician.
Transparent Pricing & Physical Store Guarantee: Official quotes clearly itemise camera specifications (e.g., Dahua 4K full-colour night vision / AI smart security detection), recorder hard drive capacity, and installation costs. All projects are handled by our dedicated in-house technical team and backed by our 20-year physical store in Sham Shui Po for reliable after-sales repair and technical support.
Do you serve business and corporate clients?
Absolutely — we regularly supply computer hardware, networking equipment, CCTV surveillance systems, and electronic components to corporate offices, engineering firms, and educational institutions across Hong Kong. Bulk pricing and procurement support are available upon request. Please contact us directly to discuss your organisation’s requirements.
What payment methods do you accept, both online and in-store?
Our online store accepts major credit cards, PayPal, and other secure digital payment methods. In-store, we accept cash, credit/debit cards, and select electronic payment options. If you have specific payment enquiries for large orders or corporate procurement, please reach out to us directly.
What should I do if I haven’t received an order confirmation email?
Check your email Spam/Junk folder first. If it is still missing, your email address may have been entered incorrectly at checkout. Contact us with your payment proof (such as an FPS, PayMe, or credit card receipt screenshot), and our team will verify your order and resend the confirmation.
